Data deletion instructions
Last updated: 1 November 2026
You can request deletion of personal data held by Next Academy through its website or communication channels, including WhatsApp and the next wa app. This page explains how to submit a request; viewing it does not automatically delete any data.
How to submit a request
- Open our contact page and use the Send a Message form. Enter your name and an email address where you can receive a reply.
- Use Data deletion request as the subject. In your message, specify whether you want your website account data, WhatsApp / next wa communication data, or both deleted.
- Include the email associated with your account and, for WhatsApp requests, your WhatsApp number with its country code. You may include a relevant booking reference to help identify the record. Do not send passwords, verification codes, identity documents or payment details.
- Submit the form. The Next Academy team may contact you at the email you provide to verify your connection to the account or phone number and clarify the scope before acting.
Message subject: Data deletion request
Submit a request through our contact pageWhat happens next?
The Next Academy team reviews the request, identifies the relevant records and verifies the requester's identity as necessary. After processing, we reply to your contact email explaining what was deleted or anonymised and any data that must be retained and why. Submitting a request does not mean deletion is completed immediately.
What data can the request cover?
A request can cover profile information, enquiries and communication records held in Next Academy's systems or by service providers acting on its behalf, to the extent we can associate those records with you. Deleting your website account may affect access to training content and learning history. Specify if you only want communication records deleted.
Records we may need to retain
We may retain the minimum necessary booking, transaction and invoice records, or records needed for legal obligations, dispute resolution and fraud prevention. A deletion request does not automatically cancel a booking or issue a refund. Those requests are handled separately.
Data outside Next Academy's systems
Deleting records we hold does not delete your Facebook or WhatsApp account or erase copies of messages on your device or in other people's accounts. Manage your data with Meta through its services' settings. Removing an app in Meta settings is not, by itself, a request to delete records held by Next Academy.